Refund Policy

Thank you for shopping at Music Store Kenya. We strive to provide our customers with the best quality electric organs and exceptional customer service. However, we understand that there may be situations where you may need to return or exchange a product. This refund policy outlines the terms and conditions for requesting a refund or exchange.

Returns and Exchanges

If you are not entirely satisfied with your purchase, we're here to help. You have the option to return or exchange the electric organ within 30 days of the purchase date. To be eligible for a return or exchange, the following conditions must be met:

1. The product must be in its original packaging and in the same condition as when you received it.
2. You must provide a valid proof of purchase, such as the original receipt or order confirmation.
3. The electric organ must not have been damaged due to misuse, negligence, or any other factors not related to manufacturing defects.

Please note that certain items, such as accessories or products that are personalized or made-to-order, may not be eligible for return or exchange. If you have any questions about the eligibility of a specific item, please contact our customer support team before initiating the return or exchange process.

Vendor Returns

As a multi-vendor platform, Music Store Kenya allows other sellers to sell their products on our website. Each vendor may have their own return policy, which will be clearly stated on their product page. Please review the vendor's return policy before making a purchase.

If you need to return an item purchased from a vendor, please follow the return instructions provided by the vendor. If you have any issues or concerns, our customer support team is always here to assist you.

Refund Process

If your return or exchange request meets the eligibility criteria mentioned above, you can initiate the process by contacting our customer support team. They will guide you through the necessary steps and provide you with a return authorization number (RA number) if applicable.

Once you have obtained the RA number, please securely package the electric organ and include the RA number on the outside of the package. Ship the product back to us using a reliable and trackable shipping method. Please note that you will be responsible for the return shipping costs unless the return is due to a manufacturing defect or an error on our part.

Upon receiving the returned product, our team will inspect it to ensure that it meets the eligibility criteria. If everything is in order, we will process the refund or exchange within a reasonable timeframe. The refund will be issued to the original payment method used for the purchase.

Please note that it may take some time for the refund to be reflected in your account, depending on the policies of your financial institution. If you have any questions or concerns regarding the refund process, please don't hesitate to contact our customer support team for assistance.

Non-Refundable Items

While we strive to accommodate our customers' needs to the best of our ability, there are certain items that are non-refundable. These include:

• Gift cards
• Downloadable software or digital products
• Items that have been damaged due to misuse, negligence, or any other factors not related to manufacturing defects
• Items that have been customized or personalized

Please ensure that you carefully review the product description and specifications before making a purchase to avoid any confusion or disappointment regarding the eligibility for return or refund.

Contact Us

If you have any further questions, concerns, or require assistance regarding our refund policy, please don't hesitate to contact our customer support team. We are here to help and ensure that you have a satisfactory shopping experience at Music Store Kenya.

Thank you for choosing Music Store Kenya as your trusted source for electric organs. We appreciate your business and look forward to serving you again in the future.

Contact Us

If you have any questions or need further assistance regarding our return policy, please don't hesitate to contact our customer support team. We are available to help you Monday through Friday, from 9:00 AM to 5:00 PM.

Phone: +254720314266/+254715875564

Email: info@musicstorekenya.com

Thank you for choosing Music Store Kenya as your trusted source for electric organs and musical instruments. We appreciate your business and look forward to serving you again in the future.